Privacy & Cookies Policy

Your privacy and your trust are important to us. We make sure we protect the information you give us. This privacy policy explains what personal data we collect, why and how we process it, and the legal basis for processing this information.

Please read this policy alongside our Terms and Conditions.

1. Who we are

We are Fellowship and Aid to the Christians of the East. Our trading name is FACE. We are a registered charity, no 1178592. For the purposes of this policy, ‘we’, ‘us’ and ‘our’ refers to Fellowship and Aid to the Christians of the East.

2. The type of personal information we collect

There are a number of ways that we collect information. Most often this will be directly from you; for example, if you fill out a form on our website, or if you register to attend one of our events.

We currently collect and process the following information:

If you contact us for any reason, we normally collect your:

When you donate, we normally collect your:

Where appropriate, we may also collect:

Credit/debit card details for processing credit card payments
Tax-payer status for claiming Gift Aid
Data that may be required for legacy administration when a supporter leaves a legacy gift to FACE
Your contact preferences
Correspondence between supporters and ourselves (whether by postal mail, email or by phone)
Information when you complete a form on our website
Your posts and messages when you interact with FACE by social media (for example, Facebook, Twitter or Instagram)
Information through your use of our website, for example, the IP address and details of pages visited

We may collect and record any other relevant information you share with us about yourself, for example your role or affiliation to a parish or other group. In order to ensure that our communications with you are relevant and tailored to your interests and to invite potential supporters to events and meetings which may be of interest, we may supplement what we know about you with information that is available in the public domain, for example board memberships, hobbies, or articles about you in newspapers or magazines.

We might also collect and record personal data, that is available in the public domain, about individuals who may be interested in supporting charities like FACE with major gifts. This may include published biographical information, philanthropic interests, open postings on social media sites and data from Companies House. We do this to help us determine what support we should ask you for and to help us to engage you in activities that are relevant to your known interests. FACE will not retain publicly available data relating to major donors without their consent, which will be sought at the earliest practical opportunity.

If you attend a FACE event where we take photographs or videos, please be aware that your image may be used in digital or print communications about that event. We shall always inform you if photography is taking place at one of our events.

If you give us sensitive information about yourself, for example about your religious beliefs, please be aware that we may keep this data. When your religious beliefs are in the public domain, we may also record this information. If they are not in the public domain, we will only record the information when you have drawn this to our attention or given your consent. We collect this information because, as a charity that supports Christian communities, in particular in the Middle East, North Africa, Horn of Africa and India, it is in the interests of the people we help that we attract support from within the Christian community and from other sympathetic sources.

We may collect and record information relating to people who participate in the projects we support. This may include, but is not limited to, information on their names, age, gender, health and education. This information is collected for the purposes of monitoring and evaluating the project’s activities, measuring the impact of the work and reporting as appropriate to trusts and other funders.

We also collect personal data as part of our staff and volunteer recruitment processes.

We do not knowingly collect the personal data of those who are under 18 years old without the consent of their parent or guardian.

If your personal details change, please help us to keep your information up to date by notifying us at [email protected]

3. How we use personal data

We will only process personal data, in accordance with applicable law, for the following purposes:

To provide you with information about our work, to seek your financial support and to tell you about the impact of your support
To inform you about our news or news affecting people and communities we support
To invite you to attend events we are holding
To keep records of donations made
To claim Gift Aid where applicable
To contact you for administrative or donation processing reasons
To maintain our accounts to fulfil our administrative purposes
To respond to requests for information about our work
To analyse the personal information we collect about you, including information in the public domain, in order to help us understand better your interests and the level of your potential donations, so that we can contact you in the most appropriate way
To contact you, with your consent, where your name has been given as a contact person, eg for a parish or school
To improve our website to ensure that it is kept secure and that content is presented effectively for supporters
To recruit and manage our volunteers.

If you decide you do not want to receive communications, or if you have preferences about how often you would like to hear from us, you can tell us by contacting our fundraising team at [email protected]

4. How we share your personal data

We will never sell your data to any third party, nor will we share your data with any other charity, commercial organisation or public body for marketing purposes.

We will share some of your data with the UK Government to claim Gift Aid.

We will only share your data with carefully selected service providers and sub-contractors, for example for fulfilling donations in line with our charitable purposes. These data processors have access to personal information needed to perform their functions, but they may not use it for other purposes. In addition to our supporter database, your data may be loaded into other software such as email marketing platforms.

We may disclose your personal information if we are under a duty to do so in order to comply with any legal obligation, for example to government bodies and law enforcement agencies, or in order to enforce or apply our rights.

5. Legal basis for processing your personal data

Under the General Data Protection Regulation, we are required to have an appropriate legal basis for processing your data.

We will only process your data under one of the following legal bases:

Fundraising – including sending you appeals, news, and thank-you letters

Administration – including responding to solicited enquiries, event management, recruitment of staff and volunteers

Charity Goverance – including the delivery of our charitable purposes, financial and other regulatory reporting.

You may personalise how we communicate with you, for example by telling us your preferred communication channel (by postal mail, email or telephone). You may also withdraw your consent at any time by emailing us at [email protected].

6. How we keep your information safe

We use appropriate technical and organisational measures and precautions in order to protect your personal data against unauthorised or unlawful processing and to prevent the loss, misuse or alteration of your personal data.

Our online giving platform offers secure payment processing which is conducted by providers who specialise in the secure capture and processing of online transactions. We do not retain any card payment information.
While we make every effort to keep your data safe, no data transmission over the Internet is totally secure. We cannot guarantee the security of any information you send us and you do so at your own risk.

Emails are not always secure, and they may be intercepted or changed after they have been sent. We do not accept liability if this happens. The contents of our emails reflect their author’s views and are not necessarily those of our organisation.

7. How long we store your information for

We will hold your personal information on our systems for as long as is necessary for the relevant activity. For example, we will keep a record of any donations you have made for at least seven years to meet accountancy and HMRC requirements.

If you ask us to stop sending you our newsletters or other materials, we will keep a record of your contact details to enable us to comply with your request that you are not contacted by us.

8. Your data protection rights

You have a number of rights under data protection legislation. These include:

You also have the right to request a copy of the information we hold about you free of charge. Before we can comply with your request, we need you to confirm your identity and what data you require.

If you wish to exercise these rights, please email: [email protected] or write to: Fellowship and Aid to the Christians of the East, Notre Dame de France, 5 Leicester Place, London, WC2H 7BX.

You also have the right to request a copy of the information we hold about you free of charge. Before we can comply with your request, we need you to confirm your identity and what data you require.

If you wish to exercise these rights, please email: [email protected] or write to: Fellowship and Aid to the Christians of the East, Notre Dame de France, 5 Leicester Place, London, WC2H 7BX.

9. Cookies

What is a cookie?

Cookies are small text files placed on your computer, mobile or tablet by websites that you visit. Cookies recognise a computer or mobile device when a user returns to a website it has visited previously.

Why are cookies used?

Cookies help improve the performance of websites and provide website owners with information about how the site is being used. Cookies can also help to improve your user experience.

How we use cookies

We may use session cookies to understand how you navigate around our website. We consider these necessary to the working of the website. If they are disabled, the website may not function correctly.

We do not use cookies to collect any personally identifiable information about you. Should you wish to restrict or block cookies which are set by our website, you can do this through your browser settings. You may also wish to visit https://aboutcookies.org.uk/ which contains detailed information about how you may do this on the most widely used browsers.

We do not use persistent cookies that are cookies which remain on your hard drive after you have closed down your web browser, and which could track and report on your subsequent browsing
patterns.

Google Analytics

We may use Google Analytics to understand how our visitors navigate through the website. User data is aggregated and completely anonymous. You can read about Google’s privacy policy by visiting https://policies.google.com/privacy?hl=en

Other third-party cookies

We may work with other third-party suppliers which use cookies, such as YouTube to show films on our website. If you disable these cookies it may interfere with your experience on our website.

10. Updates to our Privacy Policy

We will make changes to this Privacy Policy as and when required, and we will publish any new version of this Privacy Policy on this page.

If you have any complaints about our use of personal data, please send an email with the details of your complaint to [email protected]

You also have the right to lodge a complaint with the data protection regulator, the Information Commissioner’s Office (ICO). For further information on your rights and how to complain to the ICO, please refer to the ICO website – https://ico.org.uk

You can write to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF.

Or you can telephone 0303 123 1113 (+44 1625 545 700) if you are phoning from outside the UK).

We welcome any questions or comments regarding this Privacy Policy. Please email us at: [email protected]